1st Line IT Support Engineer

About the Position

Infrastructure Support
Permanent
Ipswich
£20,000 - £25,000 per annum

Job Role

The principal role of the Support Engineer is to ensure that IT requirements are managed professionally to time, within cost and with a high standard.

You will be responsible for providing first line support both on the phone and within emails within agreed timescales for all products, services and equipment.

Requirements & Experience

  • Able to diagnose and troubleshoot asking customers relevant questions to get the issue resolved
  • Proven experience of a similar role for customer service or first line support.
  • Excellent problem solving and time management skills.
  • Diplomatic in communication both verbally and written.
  • Excellent Microsoft skills which can be transferred

Job Benefits

In return you will receive a salary of up to £25,000 depending on experience and all the relevant tools to succeed in your new role.

Discount Scheme
Enhanced Holiday
Flexitime
Parking
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