1st Line IT Support Engineer

About the Position

Infrastructure Support
Permanent
Ipswich
£20,000 - £25,000

Job Role

The principal role of the Support Engineer is to ensure that IT requirements are managed professionally to time, within cost and with a high standard.

You will be responsible for providing first line support both on the phone and within emails within agreed timescales for all products, services and equipment.

Requirements & Experience

  • Able to diagnose and troubleshoot asking customers relevant questions to get the issue resolved
  • Proven experience of a similar role for customer service or first line support.
  • Excellent problem solving and time management skills.
  • Diplomatic in communication both verbally and written.
  • Excellent Microsoft skills which can be transferred

Job Benefits

In return you will receive a salary of up to £25,000 depending on experience and all the relevant tools to succeed in your new role.

Discount Scheme
Enhanced Holiday
Flexitime
Insights
26-11-20
Industry Analysis

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06-11-20
Industry Analysis

Jury still out on remote hiring and onboarding despite apparent success… For most readers, this biggest impact of lockdown 2 will be on our social lives and leisure time rather than our working lives. The extent of business adaptability has been so swift and complete it’s been easy to take it for granted, pre-March 2020...

20-10-20
Industry Analysis

We asked our candidates to tell us of their experiences since lockdown, after 4 months where are we now?