2nd / 3rd Line Infrastructure Support Analyst

About the Position

Infrastructure Support
Permanent
London - 5 min walk from Liverpool Street
£30,000 - £34,000 per annum

Job Role

This role sits within a close-knit Infrastructure team and will see you working as part of an already high quality service delivery team. The office spans two floors of a luxury London Office building and you’ll be providing end to end support to 300 – 350 users across the business to a very high standard, ideally face to face and deskside.

You will be responsible for providing predominantly 2nd and 3rd line support to a broad range of users across an enterprise level environment, with the opportunity to engage in some more technical and complex issues if it requires that level of resolution.

You’ll be familiar with on the phone, deskside and customer facing environments as you will be working with users across the whole business, from senior Directors to assisting with new starters.

Requirements & Experience

This role requires you to have a good understanding of a broad range of technologies, including: Active Directory, Office 365, Windows 10, Cisco phone handsets, and some cloud technologies too. There is a specific focus on video conferencing support, as well as having a good understanding of Citrix. Any knowledge of VMware would be desirable.

You will have worked with a variety of different IT and Infrastructure technologies and have experience of working in a structured ITIL environment, understanding best ITIL best practices and processes.


Job Benefits

Annual Bonus
Childcare Vouchers
Flexitime
Health Insurance
Life Insurance-Death in Service
Team Lunches-Nights Out
Nights Out
Work From Home
Insights
20-01-21
Recruitment Guide

Is it possible to believe you are in the middle of a storm when in fact you are cruising serenely and dining at the captain’s table without realising it? Literally speaking clearly not, but as a metaphor for job seekers in IT it’s pretty accurate. As we’ve written previously, some sectors of the IT market...

26-11-20
Industry Analysis

It would be easy to assume with the year we have had that companies looking to hire should be enjoying huge choice in the market and benefiting from a downward pressure on wages.   In fact, the IT sector is bouncing back quickly, hiring is exploding in the SME tech market and many larger corporate businesses...

06-11-20
Industry Analysis

Jury still out on remote hiring and onboarding despite apparent success… For most readers, this biggest impact of lockdown 2 will be on our social lives and leisure time rather than our working lives. The extent of business adaptability has been so swift and complete it’s been easy to take it for granted, pre-March 2020...