2nd / 3rd Line Infrastructure Support Analyst
About the Position
This role sits within a close-knit Infrastructure team and will see you working as part of an already high quality service delivery team. The office spans two floors of a luxury London Office building and you’ll be providing end to end support to 300 – 350 users across the business to a very high standard, ideally face to face and deskside.
You will be responsible for providing predominantly 2nd and 3rd line support to a broad range of users across an enterprise level environment, with the opportunity to engage in some more technical and complex issues if it requires that level of resolution.
You’ll be familiar with on the phone, deskside and customer facing environments as you will be working with users across the whole business, from senior Directors to assisting with new starters.
Requirements & Experience
This role requires you to have a good understanding of a broad range of technologies, including: Active Directory, Office 365, Windows 10, Cisco phone handsets, and some cloud technologies too. There is a specific focus on video conferencing support, as well as having a good understanding of Citrix. Any knowledge of VMware would be desirable.
You will have worked with a variety of different IT and Infrastructure technologies and have experience of working in a structured ITIL environment, understanding best ITIL best practices and processes.