Application Support Analyst
About the Position
As the Application Support Analyst, you’ll be responsible for providing application support to the end users within the business, supporting all business systems and key applications for the UK based sites.
You’ll need a pro-active approach to communication, issue identification, resolution and escalation, ensuring all stakeholders are kept informed of progress and corrective action is taken to minimise delays, as well as performing root cause analysis to work out why the issue has occurred and how best to get it resolved.
Requirements & Experience
Experience wise, were looking for someone with a minimum of 3 years in an Application Support role, supporting a range of software applications and systems. A good, working knowledge of SQL and an understanding of how the SDLC works.