IT Service Delivery Team Leader
About the Position
Bristow Holland have an excellent IT Service Delivery Team Leader position based in Stowmarket working for a market leading organisation.
The aim of you in this position is provide end user hardware support to all sections of the business ensuring high levels of internal customer service are maintained & improved.
You will setup and configure all aspects of IT hardware including all PCs, Laptops, Phones, Tablets and Printers.
You will lead a team of 3 Engineers both onsite and remotely to ensure the IT Engineering Team operate efficiently and meet the business expectations and service levels.
Requirements & Experience
- Proven track record in delivering IT hardware solutions to a significant sized organisation across multiple locations.
- Extensive experience providing first and second line support to users.
- Standard Microsoft Office applications and Active Directory.
- Microsoft Office 365 including SharePoint Online.
- Experience working in an ITIL environment.