IT Service Delivery Team Leader

About the Position

Infrastructure Support
Permanent
Stowmarket
£35,000 - £37,500 per annum

Job Role

Bristow Holland have an excellent IT Service Delivery Team Leader position based in Stowmarket working for a market leading organisation.

The aim of you in this position is provide end user hardware support to all sections of the business ensuring high levels of internal customer service are maintained & improved.

You will setup and configure all aspects of IT hardware including all PCs, Laptops, Phones, Tablets and Printers.

You will lead a team of 3 Engineers both onsite and remotely to ensure the IT Engineering Team operate efficiently and meet the business expectations and service levels.

 

 

Requirements & Experience

  • Proven track record in delivering IT hardware solutions to a significant sized organisation across multiple locations.
  • Extensive experience providing first and second line support to users.
  • Standard Microsoft Office applications and Active Directory.
  • Microsoft Office 365 including SharePoint Online.
  • Experience working in an ITIL environment.

Job Benefits

Buy or Sell Holiday
Enhanced Holiday
Flexitime
Health Insurance
Life Insurance-Death in Service
Parking
Phone-Laptop
Nights Out
Work From Home
Insights
16-07-21
Video

If a long-term employee leaves your IT company, it can be a challenge to find the right replacement. Marc discusses how we can help.

16-07-21
Video

Matthew Foot gets straight to the point in this 1-minute video, explaining how Bristow Holland helps balance market forces with your budgets.

16-07-21
Video

IR35 is the name for the government regulations to make sure contract workers pay the correct amount of tax. Anyone engaging contract staff needs to be aware of the key changes that came into effect from April 2021 that determine how tax status is decided. In this short, sharp 90-second video, Andy Bristow reveals exactly...