IT Service Desk Analyst
About the Position
An IT service desk analyst is required on a permanent basis by an industry leading business based at their Stowmarket office. You will be providing first/second line support to a broad range of users across a multi-site enterprise environment with specific responsibility for first line diagnosis and fix whilst providing a high level of customer service. You will be familiar with both an IT support and customer focused environment as you remotely access customer desktops to attempt first/second line fixes with the opportunity to engage with third line if the issue requires that level of resolution. This requires a good understanding of a broad range of desktop technologies including Windows Operating systems, Active Directory and Exchange.
The company take professional development very seriously and will be regularly encouraging ways you could develop your technical skills through training on the job as well as ascertaining the latest certifications. You will be able to influence overall IT strategy and play a key role in delivering IT solutions. They have a very busy social calendar with regular events happening throughout the year to keep the team as close-knit as possible!
You will be able to show previous service desk support experience with solid technical skills across a broad range of technologies and be an excellent communicator.
Requirements & Experience
Strong desktop support experience across a broad range of technologies including but not limited to Active Directory, Exchange, Windows OS, MS Office, Office 365, LAN/WAN, network troubleshooting, hardware and telephony knowledge.