IT Service Desk Analyst

About the Position

Infrastructure Support
Permanent
Martlesham, Ipswich
£20,000 - £25,000 per annum

Job Role

Bristow Holland have an excellent IT Support opportunity working for an expanding business based on the outskirts of Ipswich.

The principal role of the IT Service Desk Analyst is to ensure that IT requirements are managed professionally to time, within cost and with a high standard.

You will be responsible for providing IT support both on the phone and within emails within agreed timescales for all products, services and equipment.

Requirements & Experience

  • Experience working within an IT service desk environment
  • Experience with Microsoft operating systems
  • Experience with Active Directory
  • Knowledge of Remote Desktop Services and Thin Client technologies
  • Able to diagnose and troubleshoot asking customers relevant questions to get the issue resolved
  • Excellent problem solving and time management skills.
  • Diplomatic in communication both verbally and written.

Job Benefits

Enhanced Holiday
Flexitime
Parking
Laptop
Nights Out
Work From Home
Insights
16-07-21
Video

If a long-term employee leaves your IT company, it can be a challenge to find the right replacement. Marc discusses how we can help.

16-07-21
Video

Matthew Foot gets straight to the point in this 1-minute video, explaining how Bristow Holland helps balance market forces with your budgets.

16-07-21
Video

IR35 is the name for the government regulations to make sure contract workers pay the correct amount of tax. Anyone engaging contract staff needs to be aware of the key changes that came into effect from April 2021 that determine how tax status is decided. In this short, sharp 90-second video, Andy Bristow reveals exactly...