IT Service Desk Engineer

About the Position

Infrastructure Support
Permanent
Ipswich
£25,000 per annum

Job Role

Bristow Holland have an excellent opportunity to join a growing IT team for one of regions most high profile and successful businesses based in Ipswich as an IT Service Desk Engineer.

As one of a team of IT Service Desk Engineers your role will be to provide a first class level of support to internal users based both at company premises and remotely as home workers.  Working to ITIL best practices you will strive to work collaboratively with the team to meet SLA targets, escalating where appropriate but always ensuring that the user is informed and included in progress.  The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds.  You will thrive in a busy working environment and enjoy being part of a team.

As part of a wider IT services team, the future offers numerous progression and personal development opportunities for talented employees looking to build their career in IT.

Requirements & Experience

  • Experience working within an IT service desk environment
  • Microsoft Technologies e.g Office 2010, 2016
  • Experience with Active Directory
  • ITIL Foundation and Comptia A+ would be beneficial but not essential
  • Able to diagnose and troubleshoot asking customers relevant questions to get the issue resolved
  • Excellent problem solving and time management skills.
  • Diplomatic in communication both verbally and written.

Job Benefits

  • 25 days holiday (FTE) plus Bank Holidays
  • Long Service holiday award – 1 extra week every 10 years continuous service
  • Agile Working Policy
  • Generous Pension Scheme (5% employer / 5% Employee)
  • Staff Profit Share / Salary sacrifice (Pensions, Staff Profit Share)
  • Paid CSR day
  • Enhanced Maternity/Paternity Leave
  • Season Ticket Loan
  • Subsidised gym membership
  • Eye Care Voucher
  • Private Healthcare – BUPA
  • Life Assurance   – 4 x salary / Permanent Health Insurance
Contributory Pension Scheme
Discount Gym Membership
Enhanced Holiday
Flexitime
Health Insurance
Life Insurance
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