IT Service Desk Team Leader

About the Position

Infrastructure Support
£37,500 per annum

Job Role

Bristow Holland are currently searching for an IT Service Desk Team Leader to manage a team of technicians on a busy service desk for a rapidly growing organisation.

As the IT Service Desk Team Lead you will oversee all 1st and 2nd line IT support issues for all sections of the business ensuring high levels of internal customer service are maintained & improved on.

This is an exciting opportunity for someone to take the next step in their career who has a proven track record in delivering IT support to a significant sized organisation.


  • You will support the business with all IT 1st & 2nd line issues both on-site and remotely.
  • Ensuring high levels of customer service are maintained and improved.
  • Work with third parties to deliver project work or support the team with additional skill.
  • Manage the full lifecycle of IT assets.


Requirements & Experience

  • Extensive experience providing first and second line IT support to users.
  • Excellent team leadership skills
  • Extensive experience with Active Directory
  • Experience with Microsoft Office applications.
  • Extensive experience with Office 365.
  • ITIL and change management.

Job Benefits

Buy or Sell Holiday
Health Insurance
Life Insurance-Death in Service
Nights Out
Work From Home

If a long-term employee leaves your IT company, it can be a challenge to find the right replacement. Marc discusses how we can help.


Matthew Foot gets straight to the point in this 1-minute video, explaining how Bristow Holland helps balance market forces with your budgets.


IR35 is the name for the government regulations to make sure contract workers pay the correct amount of tax. Anyone engaging contract staff needs to be aware of the key changes that came into effect from April 2021 that determine how tax status is decided. In this short, sharp 90-second video, Andy Bristow reveals exactly...