IT Support Engineer

About the Position

Infrastructure Support
Permanent
Farringdon, London
£28,000 - £32,000 Per Annum

Job Role

Bristow Holland have an excellent opportunity to work for a growing company in Farringdon London that is looking to bring on a talented IT Support Engineer.

The principal role of the IT Support Engineer is to ensure that 1st / 2nd line IT requirements are managed professionally to time, within cost and with a high standard.

You will be responsible for providing IT support both remotely and desk-side within agreed time-scales for all products, services and equipment.

Requirements & Experience

  • Provide 1st & 2nd line IT technical support to users.
  • Liaising with users via phone and email.
  • Knowledge of Remote Desktop Services and Thin Client technologies
  • Able to diagnose and troubleshoot asking customers relevant questions to get the issue resolved
  • Resolve and manage technical issues.
  • Follows support processes and tracks against SLA’s.
  • Undertake project work and implementations / roll-outs.

 

Skills Required:

  • Experience working in an IT Support position previously.
  • Extensive support of Active Directory and Microsoft Operating Systems.
  • Experience with Windows server
  • Experience with Windows 10
  • Experience with Windows Desktop.
  • Experience with Office 365.

Job Benefits

In return you will receive a salary of up to £32,000 per annum with an excellent benefits package and all the right tools to succeed in your new role.

Buy or Sell Holiday
Cycle to Work
Enhanced Holiday
Flexitime
Fruit-Drinks
Parking
Laptop
Team Lunches
Nights Out
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