IT Service Desk Analyst
Job role
A dynamic organisation in Ipswich is seeking a skilled IT Service Desk Analyst to join their fast-paced and collaborative team.
As an IT Service Desk Analyst, you will be the first point of contact for all IT-related issues, supporting a diverse user base. You’ll be responsible for diagnosing and resolving technical issues efficiently while maintaining a high standard of customer service. This is an excellent opportunity to grow your career in IT within a supportive and innovative environment.
Responsibilities:
- Provide general 1st line support for end-users.
- Install and upgrade hardware and software as needed.
- Manage user accounts, including onboarding new users and closing old accounts.
- Support and manage networking systems and printers.
- Handle backup recovery processes and ensure data integrity.
- Stay updated on new software and provide guidance on its use.
- Administer and maintain the company’s wireless network.
- Manage and respond to queries via the IT ticketing system.
- Set up desks and IT equipment for new and existing employees.
- Provide support to offsite users and ensure smooth operations.
- Configure and manage mobile phones for the company.
- Oversee IT asset management to track and maintain inventory.
- Day-to-day management of Microsoft 365 accounts and services.
Key Skills:
- A minimum of 1 year of experience working in IT.
- Strong understanding of Microsoft 365 services.
- Excellent teamwork and communication skills.
- Highly organised with good time management abilities.
- Proactive, enthusiastic, and eager to learn.
- Reliable and trustworthy with a strong work ethic.
This is a fantastic opportunity for someone with a passion for IT to join a dynamic team and gain exposure to a variety of technologies and responsibilities.
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