1st / 2nd IT Support Engineer
Bristow Holland is recruiting a 1st / 2nd IT Support Engineer to join a well-established and growing organisation based in Ipswich. This is an excellent opportunity for a 1st/2nd Line Support Engineer looking to build on their technical skills, gain exposure to a broad technology stack, and work in a fast-paced, customer-focused environment.
You’ll play a key role in delivering high-quality IT support to end users, working across both on-site and remote issues while collaborating with a supportive and experienced IT team.
Responsibilities:
- Provide 1st and 2nd line IT support to end users, troubleshooting hardware, software, and network issues remotely and in person
- Diagnose and resolve incidents relating to Windows 10/11 and associated desktop applications
- Manage user accounts, permissions, and security settings in Active Directory and Entra ID (Azure AD)
- Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
- Perform basic administration and troubleshooting of Windows Server environments (2016/2019/2022), including GPOs, file shares, and user access
- Assist with the maintenance and troubleshooting of network infrastructure (LAN, WAN, Wi-Fi, switches, firewalls)
- Support cloud-based services, including Azure AD, Intune, and Virtual Machines
- Log, manage, and resolve support tickets efficiently, ensuring SLAs are met
- Escalate complex issues to senior engineers or 3rd line support when required
- Deliver excellent customer service, communicating technical information clearly to non-technical users
- Support IT asset management, including the setup, deployment, and maintenance of laptops, desktops, and peripherals
Key Skills:
- Experience in a similar 1st/2nd line IT support role
- Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory
- Experience supporting Windows Server environments (2016/2019/2022)
- Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs, firewalls, switches)
- Familiarity with Azure Active Directory, Intune, and cloud-based administration
- Strong customer service skills with the ability to explain technical issues clearly
- Experience managing support calls, tickets, and competing priorities
- Ability to work independently and collaboratively within a busy support environment
Harry is our networks and infrastructure specialist for the East of England region. Harry is an enthusiastic and engaging recruiter who believes no challenge is too great. He has a keen interest in the real world application of IT infrastructure and enjoys learning from the people in the industry, absorbing their knowledge in the process.
Get In Contact"10/10 would highly recommend Bristow Holland. They were able to support me every step of the way from application to job offer."
"Without Bristow Holland, we wouldn’t have a team. They’ve hired all of our guys and built that whole team that is now driving this product forward."
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