1st Line Support Engineer

Bristow Holland is seeking a proactive and customer-focused 1st Line Support Engineer to join a dynamic and growing business based in Ipswich. This company is committed to providing exceptional IT support and solutions to its clients. As they expand, they are looking for a talented individual to become part of their team and contribute to delivering high-quality service.

As a 1st Line Support Engineer, you will be the initial point of contact for clients, responsible for providing technical support and troubleshooting a wide range of IT issues. This role offers an excellent opportunity for someone looking to advance their career in IT support within a fast-paced, dynamic, and supportive environment.

Key Responsibilities:

• Responding to customer support requests via phone, email, and ticketing systems.
• Troubleshooting hardware, software, and network issues.
• Escalating more complex problems to 2nd and 3rd line support teams.
• Managing user accounts, permissions, and access controls.
• Providing remote and occasional on-site support.

Skills and Experience:

• Strong communication and customer service skills.
• Basic knowledge of Windows operating systems, Microsoft Office, and common IT hardware.
• Familiarity with Active Directory, Office 365, and remote desktop tools is a plus.
• A proactive approach to problem-solving with a keen attention to detail.

What They Offer:

• Competitive salary up to £25,000.
• Excellent opportunities for professional growth and ongoing training.
• A friendly and supportive work environment.
• Exposure to a diverse range of technologies and clients.