2nd / 3rd Line IT Engineer
Bristow Holland is working with an established organisation with a strong presence in its market to recruit a 2nd / 3rd Line IT Engineer. This role suits an experienced support professional who enjoys technical problem-solving, taking ownership of escalated issues, and contributing to the stability and improvement of core IT systems.
You’ll be a key technical resource within the IT team, supporting business-critical systems, leading on complex incidents, and working closely with both internal stakeholders and external suppliers.
The Role:
- Act as a senior escalation point for 2nd and 3rd line support issues, ensuring timely and effective resolution
- Troubleshoot complex desktop, application, and infrastructure-related issues across Windows 10/11 environments
- Administer and support Active Directory and Entra ID (Azure AD), including GPOs, permissions, and access controls
- Provide advanced support for Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive
- Maintain and troubleshoot Windows Server environments (2016/2019/2022), including patching, file services, and user access
- Support and diagnose issues across network infrastructure, including switches, firewalls, VPNs, Wi-Fi, DNS, and DHCP
- Work with Azure-based services, including Intune, Virtual Machines, and identity management
- Liaise with third-party vendors and managed service providers where required
- Contribute to IT projects such as system upgrades, migrations, and security improvements
- Identify recurring issues and assist with problem management and service optimisation
- Provide guidance and technical support to junior engineers when needed
- Ensure tickets are logged, updated, and resolved in line with agreed SLAs
- Produce and maintain technical documentation and support knowledge articles
Key Skills:
- Proven experience in a 2nd or 3rd line IT support role
- Strong knowledge of Windows Desktop, Microsoft 365, and Active Directory
- Hands-on experience supporting Windows Server environments
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls, switches)
- Experience working with Azure / cloud-based technologies, including Entra ID and Intune
- Confident troubleshooting skills with the ability to work independently on complex issues
- Strong communication skills, comfortable engaging with both technical and non-technical users
- Experience working with ticketing systems and managing competing priorities
Harry is our networks and infrastructure specialist for the East of England region. Harry is an enthusiastic and engaging recruiter who believes no challenge is too great. He has a keen interest in the real world application of IT infrastructure and enjoys learning from the people in the industry, absorbing their knowledge in the process.
Get In Contact"10/10 would highly recommend Bristow Holland. They were able to support me every step of the way from application to job offer."
"Without Bristow Holland, we wouldn’t have a team. They’ve hired all of our guys and built that whole team that is now driving this product forward."
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