Head of Professional Services
This is an exciting role for a Head of Professional Services for a global software company that connects people and systems through smart, scalable software designed to drive efficiency, insight, and growth.
In this role, you’ll be taking ownership of a Professional Services & Support function and leading a team responsible for onboarding new clients, delivering projects, and providing top-tier support once systems are live.
Day to day, you’ll oversee a mix of implementation projects, process improvements, and team development. You’ll work closely with sales, product, and technical teams to ensure new customers are onboarded smoothly and successfully. You’ll also lead the support function, ensuring customers get timely help and issues are resolved efficiently. From defining the best customer journey to mentoring your team and tracking performance, you’ll play a central role in shaping a high-quality, customer-focused service experience.
In terms of background, you’ll need a technical understanding of software or systems, and a hands-on approach to leading people and processes. Project Management would also help. If you enjoy building strong teams, improving how things are done, and making a real impact on customer success, we’d love to hear from you.
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Marc is our specialist in Change and Transformation and Business Analysis, joining us in early 2017 after several years’ experience at another blue-chip recruitment firm in the construction market. He completed his Prince 2 certification in November 2017. An experienced recruiter, and proud of his track record of success, Marc works hard to build on Bristow Holland’s reputation as the key local supplier for specialised project management, change management and business analysis skills throughout Suffolk and Essex. He’s proactive and supportive in his approach, and takes after-care extremely seriously, making sure the start for new personnel runs smoothly. Marc’s mission is to continue our philosophy of making ourselves available 24/7, building close, long-lasting relationships with everyone he works with, and offering an even better service to candidates and clients alike. Outside of work, Marc is a keen footballer and plays regularly for Wormingford Wanderers FC in Border League Division 1.
Get In Contact"10/10 would highly recommend Bristow Holland. They were able to support me every step of the way from application to job offer."
"Without Bristow Holland, we wouldn’t have a team. They’ve hired all of our guys and built that whole team that is now driving this product forward."
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