Privacy, Data Protection & Cookies Policy

Contents

  1. Introduction

Bristow Holland IT Recruitment Specialists is a trading name of Bristow Holland Limited Registration number 08392004, Registered in England & Wales. We are committed to protecting the privacy and security of your personal information. We take care to protect the privacy of the users of our service that communicate (online or offline) with us, in branch, events, over the phone, through our mobile applications, websites and social media platforms.

We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.

  1. The Information we collect and when

We only collect information that we know we will genuinely use and in accordance with the General Data Protection Regulation (GDPR). The type of information that we will collect on you, and you voluntarily provide to us either via this website, directly (electronically or in person) or through one of our third parties include:

Your name
Address
Telephone number(s)
Email address
Qualifications
IP address

We may, in further dealings with you, extend this information to include your address, purchases, services used, and subscriptions, records of conversations and agreements and eligibility to work in the UK.

You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we require at least the information above in order for us to deal with you as a candidate in an efficient and effective manner.
The legal basis for processing your data is based on our legitimate interest that we will have stated at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.

  1. How we use your information

To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about;
Make available our services to you;
Process your instructions to us, for example sharing your information with 3rd party clients;
Personalise your service experience, for example, we may provide you with details of a company or job vacancy that matches a vacancy, which you may have enquired about previously;
For statistical analysis and to get feedback from you about our websites and other services and activities. For example, occasionally we may invite you to review the service you’ve received from us. If we do, it’s possible that we’ll use independent research and feedback providers to act on our behalf;

  • To power our security measures and services so you can safely access our website
  • Help us understand more about you as a candidate, the services you consume, so we can serve you better;
  • Contact you about services from us;
  • Provide you with online advertising and promotions; and
  • Help answer your questions and solve any issues you have.
  1. Who we might share your information with

We may share your personal data with other organisations in the following circumstances:

  • If the law or a public authority says we must share the personal data;
  • If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or
  • Our clients as part of delivering our service to you
  • Our CRM provider

From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.

  1. How we keep you updated on our products and services

We will send you relevant news about our services in a number of ways including by email, text, mobile applications and telephone but only if you have previously contacted us to enquire about these services or shared your details with us indirectly via an online job board.

You can ask not to be contacted in future at any time by following the directions on our website or by calling 01473 550780

  1. Your rights over your information

Right to Access Your Personal Information

You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed.

We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
If you would like to exercise this right, please contact us as set out below.

Right to Correction Your Personal Information

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
If you would like to exercise this right, please contact us as set out below.

Right to Stop or Limit Our Processing of Your Data

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

If you would like to exercise this right, please contact us as set out below.

For more information about your privacy rights
The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here https://ico.org.uk/for-the-public

You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.

  1. How long we keep your information for

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 5 years after our last contact with you, at which point it will be deleted.

  1. Giving your reviews and sharing your thoughts

When using our website, you may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’ or review our Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

  1. Security

Data security is of great importance to Bristow Holland Limited and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.

We take security measures to protect your information including:

  • Limiting access to our buildings to those that we believe are entitled to be there (by use of passes, key card access and other related technologies);
  • Implementing access controls to our information technology
  • We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, website and office;
  • Never asking you for your passwords;
  1. Cookies used by this website
Category Cookie Name Cookie Description
Bing MUID Used by Bing Ads to help determine valid clicks.
MUIDB Used by Bing Ads to help determine valid clicks.
_uetsid Used by Bing Ads to assist with event tracking.
Cloudflare _cfduid Used by CloudFlare to distinguish users and apply security settings on a per-user basis.
Facebook fr Used by Facebook to help distinguish users.
datr Used by Facebook to track the user, and help determine whether they are a person or a bot.
Google Analytics _ga Used by Google Analytics to distinguish users.
_gid Used by Google Analytics to distinguish users.
_gat Used by Google Analytics to throttle requests to their service.
_gac_* Used by Google Analytics to track campaign-related information about the user.
__utmx Used by Google Analytics to determine whether a user is included in a content experiment.
__utmxx Used by Google Analytics to determine the expiry of a content experiment the user is included in.
__utmz Used by Google Analytics to store the traffic source / campaign for the user.
__utma Used by Google Analytics to distinguish users.
__utmt Used by Google Analytics to throttle requests to their service.
__utmb Used by Google Analytics to determine new sessions/visits.
__utmv Used by Google Analytics to store visitor-level custom variable data.
Infinity ictf_master Used by Infinity Call Tracking to distinguish users.
ictf_il Used by Infinity Call Tracking to store number replacement information.
ictf_in Used by Infinity Call Tracking to store number replacement information.
ict_0 Used by Infinity Call Tracking to store third party tracking information.
ict_master Used by Infinity Call Tracking to distinguish users.
Bristow Holland
wp-settings-*-* Used by WordPress to customise the back-end interface.
wordpress_test_cookie Used by WordPress to manage logged-in users.
wordpress_* Used by WordPress to manage logged-in users.
wordpress_logged_in Used by WordPress to manage logged-in users.
 Vimeo  vuid  Used for Video Analytics
 Hot Jar  hjSiteLang  This cookie is set when a page which supports multiple languages on hotjar.com is visited. This allows us to always load the content in the preferred language when available.
 X-Access-Key  Keeps your website session alive.
 JSESSIONID  New Relic cookie which is used to monitor session counts for an application.
 NREUM  New Relic cookie which is only created in browsers that do not support the Navigation Timing API.
 NRAGENT  New Relic cookie, created only when a token is handed out to an end user by the New Relic server.
 __ar*  AdRoll ‘remarketing cookie’, used to provide interest-based advertisements to show our ads on other websites.
 _ga Google Analytics cookie, used to distinguish users.
 __utm*  Google Analytics non-personally identifiable information used for website analytics.
 optimizely*  Cookies set by Optimizely to run tests on hotjar.com.
 __hs*, hubspotutk, hsPagesViewedThisSession, hsfirstvisit  Cookies set by HubSpot to keep track of visitors on hotjar.com
 mp_*  Cookies set by Mixpanel to run track usage on hotjar.com.
 __atuvc  Cookies set by AddThis for social sharing.
 __distillery  Cookies set by wistia for its video player.
intercom-* Cookies set by intercom for its real time support chat system.
  1. How to contact us

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:

By email: [email protected]
By post: Unit 18 Brightwell Barns, Ipswich Road, Brightwell, IP10 0BJ

Thank you for taking the time to read our Privacy Policy.
Bristow Holland Limited
This Policy was last updated on 10/5/2018