Application Support Analyst
This is a fantastic opportunity for a technically minded Application Support Analyst to join a leading software provider based in Ipswich where you’ll be supporting well known clients across the UK and beyond.
You’ll play a key role in delivering high quality support and troubleshooting issues whilst guiding users through system features ensuring they get the most from their technology investment.
On a typical day, you’ll be responsible for supporting and maintaining business-critical software applications, responding to helpdesk queries via phone and email, and managing customer requirements. You’ll analyse and troubleshoot technical problems, help users understand how to get the best from the system, and escalate issues where needed. A working knowledge of SQL is essential for querying databases, verifying data issues, and supporting reporting requests. This role requires a proactive and customer-focused mindset, ensuring smooth system operations and delivering excellent service to clients.
We’re looking for someone comfortable investigating technical issues, understanding customer processes, and replicating faults for further development. Familiarity with Microsoft SQL Server, Windows Server, FTP, and remote access tools is highly desirable, though training is available for the right candidate. The ability to prioritise, think analytically, and learn quickly is key.
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Marc is our specialist in Change and Transformation and Business Analysis, joining us in early 2017 after several years’ experience at another blue-chip recruitment firm in the construction market. He completed his Prince 2 certification in November 2017. An experienced recruiter, and proud of his track record of success, Marc works hard to build on Bristow Holland’s reputation as the key local supplier for specialised project management, change management and business analysis skills throughout Suffolk and Essex. He’s proactive and supportive in his approach, and takes after-care extremely seriously, making sure the start for new personnel runs smoothly. Marc’s mission is to continue our philosophy of making ourselves available 24/7, building close, long-lasting relationships with everyone he works with, and offering an even better service to candidates and clients alike. Outside of work, Marc is a keen footballer and plays regularly for Wormingford Wanderers FC in Border League Division 1.
Get In Contact"10/10 would highly recommend Bristow Holland. They were able to support me every step of the way from application to job offer."
"Without Bristow Holland, we wouldn’t have a team. They’ve hired all of our guys and built that whole team that is now driving this product forward."
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