IT Support Engineer

Bristow Holland have an excellent IT Support Engineer position to join a fantastic global business based in Ipswich on a 12 month fixed term contract.

In this role you will provide technical support to both internal and external employees, assisting them with Hardware and Software problems via phone, email, remotely or onsite. The role requires the individual to have the willingness to learn and want to aid in supporting all aspects of IT Support, assisting other IT Teams where required, including Infrastructure & Development.

Responsibilities:

• Troubleshoot laptop, desktop, mobile and system problems, diagnose and solve hardware/software Incidents/problems.
• Be the first point of call for all our users
• Escalating IT issue to the Service Desk Supervisor where necessary
• Incident and problem management
• Completing Internal user moves including phones & cabling
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Provide exceptional Service support to the business
• Install, maintain and support new applications
• Work to SLA thresholds for incidents, requests and problems
• Prioritising and managing several open cases and mini projects at one time
• Supporting Users on both hardware and Software applications
• Administer Active Directory & other administrative systems
• Supporting and Maintaining MS Server/Desktops and MS Exchange

Key Skills:

• Windows desktop technologies (Windows 10)
• Office 365 (MS Word, Excel, Teams and PowerPoint)
• Administration of Active Directory
• Ability to think logically and troubleshoot a variety of Hardware and Software issue
• Good understanding of PC hardware set-up and configuration
• Excellent telephone manner and face to face communication skills
• Excellent attention to detail