Service Desk Analyst

Specialism
DevOps, Networks & Cybersecurity
Job type
Permanent
Location
Ipswich (Office based)
Salary
£25,000
Job role

Are you someone who enjoys diving into technical challenges and providing exceptional customer support? If you thrive in dynamic environments and possess excellent communication skills, we invite you to consider the role of a Service Desk Analyst.

Role Highlights:

  • Step into the frontline of support, assisting users via phone, email, and chat to resolve technical issues efficiently.
  • Put your problem-solving skills to the test by diagnosing and troubleshooting a variety of technical challenges.
  • Collaborate with cross-functional teams to ensure seamless solutions and maintain precise documentation of resolutions.
  • Embrace continuous learning through ongoing training, enabling you to stay current with the latest industry advancements.
  • Fuel your passion for technology and customer service to deliver top-tier support.
  • Develop your communication skills to effectively convey technical concepts to users of varying tech backgrounds.
  • Gain a foundational understanding of hardware, software, and networking principles.
  • Previous customer service experience will give you an edge in this role.
  • Enjoy a competitive compensation package paired with comprehensive benefits.
  • Propel your IT career forward in an industry that’s constantly evolving.
  • Thrive in a collaborative team environment where your contributions are valued.
  • Play a pivotal role in the success of a diverse clientele by providing exceptional IT support.

Ready to embark on a journey of tech challenges and growth? We invite you to apply by sharing your resume with us at [email protected] We’re proud to be an equal opportunity employer, welcoming applicants from all walks of life.

Apply
Benefits
  • Contributory Pension Scheme
  • Cycle to Work
  • Dental
  • Discount Gym Membership
  • Enhanced Holiday
  • Health Insurance
  • Life Insurance
  • Parking
  • Team Lunches

Apply for Service Desk Analyst now

"*" indicates required fields

Hidden
Max. file size: 50 MB.