Service Management Lead

DevOps, Networks & Cybersecurity
Job type
Ipswich (Fully remote)
£55,000 - £65,000
Job role

Bristow Holland have an excellent opportunity for a Service Management Lead to join a growing SaaS business on a fully remote basis. 

The Service Management Lead will be the first hire into the team and will work directly with the VP, Operations to establish a cohesive Service Management framework, bringing together a number of effective but independent processes to strengthen the overall Service Management position. This is an excellent opportunity for a motivated self-starter to use their expertise and the full backing of Operations to shape the role and the team. 


  • Bringing together effective but independent Change, Release, Incident and Problem Management processes under the ownership of a single team to improve efficiency and achieve truly holistic Service Management.
  • Identifying gaps in the Service Management position across Engineering and Operations and developing plans to address those gaps inline with industry best practice
  • Matrix management of key individuals across Engineering and Operations to achieve Service Management objectives.
  • Spearheading post-incident response to identify opportunities for continuous improvement, creation of Incident Reports and problem management to ensure report recommendations are implemented in a timely fashion.
  • Service Design for new products, features, systems and functionality.

Key Skills:

  • Know Service Management best practice like the back of your hand, and can draw from various frameworks to create a “best of breed” approach to meet the needs of the business. 
  • Are a motivated self-starter, able to proactively identify opportunities to do things better, quicker or more efficiently.
  • Are keenly self-aware and know what you don’t know so you can identify those best placed to support you in delivering your objectives.
  • Have excellent communications skills, are able to ingest technical information explained by our Engineers and translate that information into a format digestible by business users.
  • Can build strong relationships and credibility with internal teams and identifying ways to support them as they support you.
  • Buy or Sell Holiday
  • Childcare Vouchers
  • Dental
  • Discount Gym Membership
  • Enhanced Holiday
  • Flexitime
  • Health Insurance
  • Life Insurance
  • Laptop
  • Share save
  • Nights Out
  • Work From Home

Apply for Service Management Lead now

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