Service Management Lead
Bristow Holland have an excellent opportunity for a Service Management Lead to join a growing SaaS business on a fully remote basis.
The Service Management Lead will be the first hire into the team and will work directly with the VP, Operations to establish a cohesive Service Management framework, bringing together a number of effective but independent processes to strengthen the overall Service Management position. This is an excellent opportunity for a motivated self-starter to use their expertise and the full backing of Operations to shape the role and the team.
- Bringing together effective but independent Change, Release, Incident and Problem Management processes under the ownership of a single team to improve efficiency and achieve truly holistic Service Management.
- Identifying gaps in the Service Management position across Engineering and Operations and developing plans to address those gaps inline with industry best practice
- Matrix management of key individuals across Engineering and Operations to achieve Service Management objectives.
- Spearheading post-incident response to identify opportunities for continuous improvement, creation of Incident Reports and problem management to ensure report recommendations are implemented in a timely fashion.
- Service Design for new products, features, systems and functionality.
- Know Service Management best practice like the back of your hand, and can draw from various frameworks to create a “best of breed” approach to meet the needs of the business.
- Are a motivated self-starter, able to proactively identify opportunities to do things better, quicker or more efficiently.
- Are keenly self-aware and know what you don’t know so you can identify those best placed to support you in delivering your objectives.
- Have excellent communications skills, are able to ingest technical information explained by our Engineers and translate that information into a format digestible by business users.
- Can build strong relationships and credibility with internal teams and identifying ways to support them as they support you.
- Buy or Sell Holiday
- Childcare Vouchers
- Discount Gym Membership
- Enhanced Holiday
- Health Insurance
- Life Insurance
- Share save
- Nights Out
- Work From Home
Apply for Service Management Lead now
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